When it comes to planning a trip, finding the right travel booking platform can make all the difference. With so many options on the market, it can be challenging to know which one to choose. That’s where Viator comes in. Viator is a popular online travel booking platform that offers a wide range of tours, activities, and experiences around the world. But what do real customers have to say about their experiences with Viator? In this blog post, we’ll take a closer look at Viator reviews to help you decide if this platform is right for you.
First, let’s start with the basics. Viator is a subsidiary of TripAdvisor and has been in the travel industry for over 20 years. The platform offers more than 345,000 experiences in over 2,000 destinations worldwide, ranging from walking tours to helicopter rides. Viator’s website is user-friendly and easy to navigate, allowing you to search for experiences by destination, activity type, or even specific themes like food and wine or nature and wildlife.
Now, let’s dive into what customers have to say about Viator. On Trustpilot, Viator has a rating of 4.5 out of 5 stars based on over 54,000 reviews. Customers praise Viator for its excellent customer service, easy-to-use website, and wide variety of experiences available. Many reviewers also appreciate the platform’s flexible cancellation policy, which allows them to change or cancel their bookings without penalty in most cases.
However, like any travel booking platform, Viator isn’t perfect. Some customers have reported issues with booking cancellations or changes, while others have had negative experiences with certain tours or activities. It’s important to note that Viator is a booking platform and not the direct provider of the experiences listed on its website. Therefore, it’s essential to read the reviews and do your research before booking any experience through Viator.
Overall, Viator is a reputable and reliable travel booking platform that offers a wide range of experiences around the world. With its user-friendly website and excellent customer service, it’s no wonder that so many travelers choose Viator for their travel needs. However, as with any travel booking platform, it’s important to do your research and read reviews before making a booking. By doing so, you can ensure that you have the best possible experience with Viator and make the most of your next adventure.